Promotion of CSR Activity
The Santen Group promotes awareness in each employee of the significance of understanding Santen's CSR policy and acting based on a high sense of ethics. We also established CSR committees to promote our CSR activities.
Santen Code of Practice as a Code of Conduct
The Santen Group believes it is important for our employees to not only comply with laws and regulations, but also to act in accordance with a high standard of ethics befitting workers at Santen, and to truly earn customers' trust, based on an understanding of the spirit behind Santen's Values. We have established the Santen Code of Practice as our code of conduct for all directors and employees, including temporary or part-time staff.
Expanding understanding of the Santen Code of Practice
The Santen Group has published translations of the Santen Code of Practice, a concrete Code of Conduct in business activities, in 13 languages, to spread knowledge of the code to all Santen Group corporate executives and employees, who are becoming increasingly diverse in line with the progression of globalization. Every year, with the aim of promoting the "Santen Code of Practice," our president or chief compliance officer provides a message to all Santen executives and employees, including temporary or part-time staff, and awareness activities are conducted in each country and region. In 2017, we set February and July as "Santen Code of Practice Awareness Month," and launched a worldwide campaign to promote understanding of the code among all Santen employees.
Conducting an Employee Engagement Survey
We at the Santen Group believe that the fulfillment of Santen's Vision and continuing sustainable growth require all Santen employees to share a deep understanding of Santen's Values and Vision, have more trust and confidence in Santen, and take action to fulfill Santen's Vision by putting Santen's Values into practice, while also acting more proactively through collaboration and cooperation. In October 2017, we conducted a global engagement survey targeting all Santen Group employees in Japan and abroad as respondents, to grasp the state of their engagement based on Santen's Values and Vision and increase such engagement. We will take measures to solve challenges identified from the survey results.
CSR Promotion System by Our CSR Committee
To fulfill our corporate social responsibility, we at Santen have established and run five committees dedicated to environmental conservation, health and safety, fire and disaster risk management, and other subject fields. These are collectively called the CSR Committee, and its management is assumed by our executive in charge of CSR. Each Committee sets a medium-term policy and a company-wide target according to issues in the "7 Core Subjects of CSR", and applies them to efforts in divisions and workplaces to which members of the Committee belong, to further develop and promote such efforts. The Committees strive to stimulate CSR activities by effectively putting the PDCA (plan-do-check-act) cycle into practice through biannual regular meetings and monitoring within the term.
The CSR Committee sets a medium-term policy and a company-wide target. Based on these, the Committee monitors activities in divisions and workplaces to realize the continuous cycle of PDCA: checking the differences between a plan and its results, assessing risks, revising the plan, devising additional measures, and returning to planning for the next term.
Providing CSR Training
Santen provides CSR training for new employees and newly appointed managerial staff to enhance employees' understanding of and spread knowledge of CSR. Training for new employees is provided every time new employees join the company, which occurs almost every month, while training for newly appointed managerial staff is provided twice a year, in September and March. Santen also strives to share knowledge about our CSR principles by imparting new information in a timely manner using newsletters via the internal portal site and the e-learning system.
For the top management, in February 2013, Santen invited Mr. Kenichi Kumagai of, the Japan Association for Advancement of ILO, who was a member of the ISO 26000 international editing committee, to give a lecture titled "New current of international CSR activities: corporate value enhanced through ISO 26000 (on social responsibility of organizations)."
New employees are taking CSR training.
For details on basic approach, management system, basic policy and report relating to corporate governance, see the following item.
February 2018, Santen was selected for the winner of the Corporate Governance of the year 2017 by the Japan Association of Corporate Directors as a company which have achieved and maintained long term profitability by implementing good corporate governance.
Risk Management and Assessment
To avoid risks to the continuity of our business, the Santen Group established the Risk Management Committee, which holds two meetings per year. This Committee conducts risk assessment once every two years to comprehensively identify group-wide risks, including production, quality, human rights and corruption risks. Assessment conducted in cooperation with an external research company in 2015 found neither major violations of compliance nor major cases of injustice, verifying that Santen had maintained a corporate climate and environment generally favorable to preventing such problems.
Compliance Consulting & Reporting Desk
To ensure compliance, the Santen Group wants all employees not only to observe laws and regulations, but also to act in accordance with a specific code of conduct in their business activities, which Santen stipulates in the "Santen Code of Practice" as the standards of responsibility required for workers at Santen.
We also have compliance-related consultation/complaint systems available in each country/region in their respective language(s), to encourage our employees to consult with or report to us or ask questions regarding suspected acts of non-compliance. In addition to maintaining the strict confidentiality of whistleblowers, our internal rules, established according to the Whistle-Blower Protection Act as well as related guidelines, call for the protection of whistleblowers from any disadvantages. Our "outside helpline" service, provided by third parties, including outside lawyers, is available anonymously in almost every country.
Enhancing the Appropriateness of Santen's Operations
The Santen Group aims to ensure a higher level of appropriateness of Santen Group's operations, by clarifying each Group company's roles and responsibilities by formulating Group Company Management Regulations, and strengthening the auditing function. The Internal Auditing Group, which is independent of the executive of the divisions and under the direct control of the President, audits the status of institutionalization and implementation of the internal controls of Santen and its Group companies, and strives to enhance the appropriateness of their operations.
Assuring the Reliability of Santen's Financial Report
The Santen Group assures the reliability of our financial reports by building and operating the internal controls system, including the formulation of procedure manuals and the processes of checks and balances. We and our Group companies check our own appropriateness, while the Internal Auditing Group reviews the validity of these self-checks. Additionally, independent external auditors are in charge of auditing.